On behalf of Sandler Training, our thoughts are with our clients and their families and businesses impacted by COVID-19. We are committed to working with you to help you and your business through these extraordinary times. Sandler is open but operating remotely in accordance with recommendations by the CDC to do our part to hopefully help ‘flatten the curve’ of the spread of the virus. We’re here for you and our community. Please don’t hesitate to call or email us to talk through your concerns. Best wishes for the health and safety of your families, teams, and clients.
Skip to main content
Focus Business Development, Inc. | Richmond, VA

This website uses cookies to offer you a better browsing experience.
You can learn more by clicking here.

Customer Service & Inside Sales Training

Business Tactics for Frontline Employees


 Are you maximizing your inside business development efforts? Will they recognize and grow
prospective business opportunities from inside their department?

Set your team up for success with our interactive customer care training. 

Does Your Inside Team Struggle with:

  • Providing too much “free consulting” without upselling or cross-selling?
  • Failing to ask the right questions to diagnose the client’s needs or appropriate solutions?
  • Missing the sales or communication skills to help keep or grow your key accounts?
  • Defusing emotionally charged encounters?

Are You Losing Money with Inconsistent Customer Service?

Sandler has specific strategies and techniques that will enable you to effectively deal with difficult people and situations, address customer needs, and solve problems while keeping your emotions in check and without “manipulating” the customer.

Course Topics

  • On The Frontlines & Effective Communication
  • Understanding Yourself & Your Customers
  • Comfort Zones & Up Front Contracts
  • Questioning & Up-Selling / Cross-Selling
  • Client & Opportunity Development
  • Dealing with Difficult People & Success Formula

Detail Overview

  • Twelve 60 Minute Training Sessions
  • Three 20 minute 1 on 1 coaching sessions
  • DISC Sales Behavioral Assessment
  • One year access to Sandler Online & Workbook
    • Strategic Customer Care and Sandler Online Resources with over 2000 hours of reinforcement video, workbooks & exercises to increase your ability to execute.

Access is limited, if you are ready to enroll or have questions please fill out the form below and we will contact you to answer each other's questions to determine if this program is the right fit for you.

Complete the Form Below

By completing this form you are agreeing to receive communications from Sandler Training. You may opt out at any time.