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Focus Business Development, Inc. | Richmond, VA

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Customer Service & Inside Sales Training

Business Tactics for Frontline Employees

 New Date Coming Soon

 This interactive customer care training will set your team up for success by giving them the skills, processes and attitudes necessary to effectively interact with your customers.  

Does Your Frontline Team Struggle with:

  • Delivering bad news due to supply chain delays & labor shortages?
  • Fighting to Protect, Keep and Expand Existing Accounts?
  • Internal & External Communication Breakdowns?
  • Defusing emotionally charged encounters?

Inconsistent Customer Service impacting your CX?

Sandler has specific strategies and techniques that will enable you to effectively deal with difficult people and situations, address customer needs, and solve problems while keeping your emotions in check and without “manipulating” the customer.

Course Topics

  • On The Frontlines & Effective Communication
  • Understanding Yourself & Your Customers
  • Comfort Zones & Up Front Contracts
  • Questioning & Up-Selling / Cross-Selling
  • Client & Opportunity Development
  • Dealing with Difficult People & Success Formula
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Detail Overview

  • Thirteen 60 Minute Training Sessions
  • One individual coaching session
  • DISC Behavioral Assessment
  • One year access to Sandler Online
    • Strategic Customer Care and Sandler Online Resources with over 2000 hours of reinforcement video, workbooks & exercises to increase your ability to execute.

Access is limited, if you are ready to enroll or have questions please fill out the form below and we will contact you to answer each other's questions to determine if this program is the right fit for you.

Complete the Form Below

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