Business Tactics for Frontline Employees
Are you maximizing your inside business development efforts? Set your team up for success with our interactive customer care training. Tailored to meet social distancing demands.
Class will be held on Wednesdays and Fridays from 11:30am-1pm EST. Training will be delivered and recorded in a Zoom Meeting. All participants will be required to have their video on to ensure engagement. Also, virtual breakout rooms are utilized to give space for role-play and application discussions.
Session 1 - On The Frontlines & Effective Communication
Session 2 - Understanding Yourself & Your Customers
Session 3 - Comfort Zones & Up-Front Contracts
Session 4 - Questioning & Up-Selling / Cross-Selling
Session 5 - Client & Opportunity Development
Session 6 - Dealing with Difficult People & Success Formula
$795 Per Student - Includes:
Access is limited, if you are ready to enroll or have questions please fill out the form below and we will contact you to answer each other's questions to determine if this program is the right fit for you.